Harman Kardon Neo

{"totalSize":3,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010ylsAAA"},"Title":"Button Failure: All Portable Models","Id":"ka25d0000010ylsAAA","ArticleNumber":"000020494","Question__c":"Buttons unresponsive when plugged into a power source","Process__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","Answer__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yleAAA"},"Title":"HK Neo: Factory Reset","Id":"ka25d0000010yleAAA","ArticleNumber":"000020485","Question__c":"Factory Reset Instructions","Process__c":"To reset the device to its factory settings: 
Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. ","Answer__c":"To reset the device to its factory settings: 
Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjVSAA0"},"Title":"Waterproof Information (IPX7)","Id":"ka25d000000XjVSAA0","ArticleNumber":"000018504","Question__c":"Waterproof Information (IPX7)","Process__c":"

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

\n","Answer__c":"

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

\n","ArticleType":"How_Tos__kav"}]}