Aura Plus

{"totalSize":11,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zgmAAA"},"Title":"Does a Bluetooth signal wake the unit up:Aura","Id":"ka25d0000010zgmAAA","ArticleNumber":"000024024","Question__c":"Does a Bluetooth signal wake up the Aura?","Process__c":"Yes, no matter if Aura is in Sleep mode or Standby mode, an incoming Bluetooth signal will wake it up.","Answer__c":"Yes, no matter if Aura is in Sleep mode or Standby mode, an incoming Bluetooth signal will wake it up.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000001103vAAA"},"Title":"How can I obtain the best Bluetooth performance for my AURA?","Id":"ka25d000001103vAAA","ArticleNumber":"000025461","Question__c":"How can I obtain the best Bluetooth performance for my AURA?","Process__c":"We have some suggestions if you want to enjoy the best performance from your Bluetooth devices.\n\n1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. \n\n2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between \ntransmitter and receiver. \n\n3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. \n\n4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently.\n\n5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.","Answer__c":"We have some suggestions if you want to enjoy the best performance from your Bluetooth devices.\n\n1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. \n\n2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between \ntransmitter and receiver. \n\n3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. \n\n4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently.\n\n5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zoSAAQ"},"Title":"I cannot see my AURA as an AirPlay speaker, what is wrong?","Id":"ka25d0000010zoSAAQ","ArticleNumber":"000024502","Question__c":"I cannot see my AURA as an AirPlay speaker, what is wrong?","Process__c":"Make sure your source device and AURA are on the same network. Then make sure your router is set to support older Wi-Fi protocols, such as b/g where the AURA is operating. Some routers have a function to disable older protocols and only use newer ones.","Answer__c":"Make sure your source device and AURA are on the same network. Then make sure your router is set to support older Wi-Fi protocols, such as b/g where the AURA is operating. Some routers have a function to disable older protocols and only use newer ones.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010znmAAA"},"Title":"I do not see AURA as a DLNA device.","Id":"ka25d0000010znmAAA","ArticleNumber":"000024460","Question__c":"I do not see AURA as a DLNA device, is it defective?","Process__c":"AURA is DLNA compatible, which means that if you have a device capable of streaming DLNA content (AUDIO only), then it will be visible for these devices. If you do not see AURA on your network, please make sure you have connected it to the Wi-Fi and followed the procedure, as it requires to be connected via Wi-Fi.","Answer__c":"AURA is DLNA compatible, which means that if you have a device capable of streaming DLNA content (AUDIO only), then it will be visible for these devices. If you do not see AURA on your network, please make sure you have connected it to the Wi-Fi and followed the procedure, as it requires to be connected via Wi-Fi.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112ADAAY"},"Title":"Is it possible to change the Bluetooth name:AURA","Id":"ka25d00000112ADAAY","ArticleNumber":"000033537","Question__c":"Is it possible to change the Bluetooth name?","Process__c":"Yes, in the Harman Kardon Remote APP, it is possible to change the AURA's Bluetooth name.","Answer__c":"Yes, in the Harman Kardon Remote APP, it is possible to change the AURA's Bluetooth name.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112WuAAI"},"Title":"Is it possible to clean the inside of the AURA?","Id":"ka25d00000112WuAAI","ArticleNumber":"000034941","Question__c":"Is it possible to clean the inside of the AURA?","Process__c":"It is not possible to clean the clear dome of the AURA. The dome cannot be removed without damaging the product. The only solution if debris falls into the AURA is to try to shake it out through the bass tube. We cannot recommend using a vacuum cleaner to suck or blow through the bass tube.","Answer__c":"It is not possible to clean the clear dome of the AURA. The dome cannot be removed without damaging the product. The only solution if debris falls into the AURA is to try to shake it out through the bass tube. We cannot recommend using a vacuum cleaner to suck or blow through the bass tube.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zh0AAA"},"Title":"The device does not go into standby automatically:Aura","Id":"ka25d0000010zh0AAA","ArticleNumber":"000024039","Question__c":"My Aura does not go into standby when it is connected to wifi.\r\nIs this an error?","Process__c":"The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.","Answer__c":"The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zfXAAQ"},"Title":"What is the difference between AURA and AURA Studio?","Id":"ka25d0000010zfXAAQ","ArticleNumber":"000023948","Question__c":"What is the difference between AURA and AURA Studio?","Process__c":"AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.","Answer__c":"AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111vsAAA"},"Title":"What is the function of the EQ Button in the remote app:AURA","Id":"ka25d00000111vsAAA","ArticleNumber":"000032650","Question__c":"What is the function of the EQ Button in the remote app for AURA?","Process__c":"The EQ Button activates a special "wide stereo sound" effect. It does not affect bass settings. Turning EQ On/Off does not reset bass level to default value. User can adjust BASS in the Bass +/- control in the APP.","Answer__c":"The EQ Button activates a special "wide stereo sound" effect. It does not affect bass settings. Turning EQ On/Off does not reset bass level to default value. User can adjust BASS in the Bass +/- control in the APP.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zV9AAI"},"Title":"When placing the Aura in sleep mode, or when it goes into sleep mode by itself, the wi-fi control light keeps blinking. Does the blinking stop at any time?","Id":"ka25d0000010zV9AAI","ArticleNumber":"000023302","Question__c":"When placing the Aura in sleep mode, or when it goes into sleep mode by itself, the wi-fi control light keeps blinking. Does the blinking stop at any time?","Process__c":"Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.","Answer__c":"Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111veAAA"},"Title":"What should happen when pressing the \"?\" button in the remote app:AURA","Id":"ka25d00000111veAAA","ArticleNumber":"000032636","Question__c":"When pressing the “?” button in the remote app on an iPhone, you would expect to be linked to an explanation of remote app functionality.\r\nThe actual result is that you are led to the homepage, but there is no App help on homepage.","Process__c":"This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.","Answer__c":"This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.","ArticleType":"How_Tos__kav"}]}